Refund policy

We will gladly offer you a return or exchange within 10 days of receiving your order.

To return an item(s), please contact us and include a copy of the packing slip or printed copy of your email receipt with your return package.  

Items returned for refund will be credited in the same form as the original payment type, less shipping costs.

Postage for any exchange or return is the customer's responsibility. To ensure your shipment arrives safely, please send an email to fuzzylounge@fuzzylounge.com notifying us that you are sending us a return or exchange package (preferably with the tracking number). 

To be eligible for a return, your item must be unused and in the same condition that you received it (unworn, not washed & in the original packaging). We reserve the right to refuse a refund/exchange if the items have any signs of wear, misuse or damage. 

Any orders returned to Fuzzy Lounge Sounds because they were left at the post office or we were given an incomplete/incorrect address will incur a second shipping and handling fee, this must be paid before your order will be re-shipped.

All refunds or exchanges must be resolved within 10 days of delivery after 10 days orders are considered delivered and in acceptable condition.

In order to avoid any issues with your shipment please remember to:
- Provide complete and correct shipping address information.
- Ensure the items in your cart are the items you intended to order.
- Ensure t-shirt sizing is correct and that is the size selected when you order. 
- Pick up your order at the post office before it is returned to us.
- Pay import tariffs on international orders.